Discover Office 365

F.A.Q.

Office 365 is an integrated experience of apps and services, designed to help you pursue your passion and grow your business. Get apps like Word, Excel, PowerPoint, and more, updated monthly with the latest features and security updates.
Use cloud-powered email to reach customers and coworkers wherever work takes you.
Collaborate in Microsoft Teams, the new hub for teamwork where you can chat, organize meetings, and share files.
Save files to OneDrive with one terabyte of online storage, allowing access across devices and on the go.
Run your business with the Business Apps, empowering you to manage customer scheduling, invoicing, referrals, and more, all from one place.

All Office services are available with a 99.9% uptime, financially backed, service guarantee.

Office 365 Business, Business Premium and ProPlus subscribers can install Office on up to 5 PCs or Macs, 5 tablets, and 5 smartphones. You can count hybrid Windows devices, such as the Microsoft Surface Pro, as either a PC or a tablet.

You can add the domain name you own to Office 365 to create domain-based email addresses.

Yes. If you purchase Office 365 licenses for the accounts you create during your free trial, the information and configuration for these users’ accounts will remain intact. Once your free trial expires, you will have an additional 30 days to purchase Office 365 before your account information is erased. Once your trial account information has been erased, it cannot be retrieved.

Office 365 business subscriptions offer 24/7 phone and web support. There are additional support options depending on what stage of the decision to upgrade to Office 365.

The Office apps that you install on your PC or Mac such as Word, Excel, PowerPoint and Outlook are available to you when you are not online. With OneDrive in Office 365, you get 1 TB of file storage that you can use to sync your files to/from your computer. When you make changes while offline they will be sync’d to OneDrive and across the rest of your devices when you reconnect.

We take strong measures to help protect customer data from inappropriate access or use by unauthorized persons, either external or internal, and to prevent customers from gaining access to one another’s data.

To provide customers with the greatest amount of flexibility, different payment options are available.
Office 365 Business, Business Essentials, and Business Premium plans are available for monthly commitment payment or annual commitment payment.
  • Monthly commitment payment: You pay month by month, and you can cancel at any time.
  • Annual commitment payment: You sign up for a one-year subscription, but you can choose to pay month to month or pay for the entire year at the time you sign up. There is a discount for using this payment option.
The Office 365 Enterprise plans (including standalone plans such as Exchange Online) and Office 365 ProPlus are available for annual commitment payment.

Yes. If you need to upgrade, you can transition your account to a different plan. For example, you can upgrade from an Office 365 Business plan to an Office 365 Enterprise plan.

Yes, you can mix and match Office 365 plans. Please note that there are some license limitations at the plan level. The Office 365 Business, Business Essentials, and Business Premium plans each have a limit of 300 users, while the Enterprise plans are for an unlimited number of users. For example, you can purchase 300 Business Premium seats, 300 Business Essentials seats, and 500 Enterprise E3 seats on a single tenant.

Many customers purchase a business SKU and then depending on their need they can choose to buy any number of add-on Office 365 Services to round out their Office 365 implementation.

You can cancel your subscription at any time. However, depending on the product and the type of subscription you have, there may be a penalty for canceling before the end of your contract. For subscriptions with a monthly commitment payment, there is no penalty for canceling your contract at any time. Annual commitment subscriptions that are paid month to month may incur some penalties if canceled early. Annual commitment subscriptions that are paid up front do not receive a refund if canceled prior to the full contract period. Read the complete  Microsoft Online Subscription Agreement.

Your data is yours. If you decide to cancel your Office 365 subscription, you can download your data—for example, your email and documents on team sites—and save it to another location. You should save your data before you cancel. After you cancel your subscription, data associated with your Office 365 account will be available to your administrator(s) in a limited function account for 90 days.

Yes. Documents that you have created belong fully to you. You can choose to store them online on OneDrive or locally on your PC or Mac.

Internet access is required to install and activate all the latest releases of Office suites and all Office 365 subscription plans. For Office 365 plans, Internet access is also needed to manage your subscription account, for example to install Office on other PCs or to change billing options. Internet access is also required to access documents stored on OneDrive, unless you install the OneDrive desktop app. You should also connect to the Internet regularly to keep your version of Office up to date and benefit from automatic upgrades. If you do not connect to the Internet at least every 31 days, your applications will go into reduced functionality mode, which means that you can view or print your documents, but cannot edit the documents or create new ones. To reactivate your Office applications, simply reconnect to the Internet.
You do not need to be connected to the Internet to use the Office applications, such as Word, Excel, and PowerPoint, because the applications are fully installed on your computer.

Users can activate 1 subscription for Office 365 Home and Office 365 Personal and up to 25 licenses for Office Home & Student 2016, Office Home & Business 2016, and Office Professional 2016.

OneDrive is an online storage service that you can use to store documents, notes, photos, music, videos, or other types of files. With OneDrive you can access your files from nearly any device and you can share them with others.